Dispatch Tech

header photo

Windows 10 will not allow Office 2016 to install correctly.

Here is the command to fix Office not installing correctly on a new machine because it has more than one office account tied to the machine or it thinks it does.


From Microsoft:

It was my pleasure to work with you on the issue “Unable to Activate Office 2016 Suite” I hope that you were satisfied with the service provided to you.

We are proceeding with the closure of the case now, if you have any questions about this issue please feel free to reply to this email.

Based on our last conversation, as the issue is resolved, Kindly find the troubleshooting steps that we performed to resolve this case


# Resolution steps


We opened command prompt as Administrator and copy and pasted the below commands.


cscript.exe "%ProgramFiles%\Microsoft Office\Office16\"ospp.vbs /dstatus


There were 3 Product keys keys registered with office 2016 Suite.


We used the below command and issue was resolved


cscript.exe "%ProgramFiles%\Microsoft Office\Office16\"ospp.vbs /unpkey:3GKC2

Go Back